Automate Daily Work
AI Customer Support Automation
Resolve routine queries instantly and escalate only what matters.
The challenge & our approach
AI handles the routine questions on WhatsApp, chat and calls, and passes the rest to your people with the context attached.
01 · The problem
Order status, delivery dates, pricing, service bookings: most support queries are the same handful of questions, asked again and again across WhatsApp, calls and email.
While the team works through them, the customers with real problems wait longest.
02 · How we solve it
We build an AI support assistant that answers routine queries instantly, using your own policies, order data and product information.
When a query needs a person, it is handed over with the full conversation and customer details, so nobody has to ask the customer to repeat themselves.
Included in your service
From assessment to rollout, every part of your customer support automation implementation is covered.
We study a sample of real queries to find what can be automated and what must stay with people.
We build the assistant on your content and connect it to your order or customer systems.
It starts on one channel with your team watching every handover.
Once it is reliable, we add channels, languages and more query types.
Questions
Scope and timeline are fixed before we start. We quote a firm figure after one call, with no open-ended billing.
Yes. We recommend being open about it, and customers can ask for a person at any point.
It hands the conversation to your team with the full context, instead of guessing.
Yes, if you connect it to your order system or CRM, with access limited to what each query needs.
WhatsApp and website chat first. Phone support can be added with an AI voice agent.